Alternative dispute resolution

1. The buyer has the right to request a remedy from the seller if he feels that the seller has violated his rights or has not handled the complaint to the satisfaction of the consumer. If the seller responded negatively to his request to rectify the violation of his consumer rights, or if he did not respond to his request for more than 30 days, the consumer can submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Z. of . on alternative dispute resolution. According to §3 of Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities. The consumer has the right to choose between ARS entities. The proposal can be submitted by the consumer in the manner determined according to §12 of Act no. 391/2015 Coll.

2. The list of alternative dispute resolution entities can be found on the website of the Ministry of Economy of the Slovak Republic - http://www.mhsr.sk/. Other important information on alternative dispute resolution for consumers is also published on the above page.

3. In the case of the sale of goods or the provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises, the consumer also has the right to contact the seller with a request for correction (by e-mail to reklamacie@salonevamaria[bodka]eu), if not is satisfied with the manner in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll. The consumer can also submit a proposal through the alternative dispute resolution platform of the RSO, which is available online at http://ec.europa.eu/consumers/odr/.

4. Only disputes resulting from the contract between the seller and the consumer and disputes related to this contract can be resolved in the form of ARS, with the exception of disputes according to section § 1 par. 4 of Act no. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The proposal to start the ARS is submitted to the ARS entity according to sec. § 3 of the cited law, with the help of a platform or form designated for that purpose, the model of which is annex no. 1 of the cited law. The ARS entity may demand payment of the ARS initiation fee from the consumer, but up to a maximum of EUR 5 including VAT. If several entities are responsible for the ARS, the consumer has the right to choose which of them to submit a proposal to. In addition to the ARS, the consumer has the right to turn to the materially and locally competent general or arbitration court.