Complaints

Dear customers, we sell high-quality branded products, if it still happens that you need to complain about the goods, please read the information below, which also serves as a complaint procedure.

We provide a 24-month warranty for the products. The warranty period begins on the day of receipt of the goods, and the warranty applies to defects in the goods that become apparent during the warranty period. We will not be able to recognize the guarantee in the following cases:

- if you used the product for a purpose other than its intended purpose
- if you have interfered in any way with the structure of the product
- if the quality of the product has decreased due to normal wear and tear
- if you have performed maintenance contrary to the instructions
- if you neglected to take care of the product
- if the product was damaged by careless handling

Exchange and return conditions

When exchanging or returning unused goods, the following conditions must be observed:

- the goods must be undamaged
- the goods must not be used
- the goods must be complete

When making a complaint, pay attention to the following facts:

- defects must be reported to the seller without unnecessary delay according to § 599 of Act 40/1964 Coll. as amended by Act No. 285/2009 Coll.,
- the guarantee does not apply to the wear and tear of the thing caused by its usual use according to § 619 of Act 40/1964 Coll. as amended by Act No. 285/2009 Coll.,
- the claimed goods must not be heavily soiled, moldy, wet, or strongly smelly, according to the diction of Act No. 258/2000 On the Protection of Public Health. Such goods will not be included in the complaint procedure,
- mechanical interference with the goods is not considered a complaint,
- the maintenance of the goods must take place in accordance with the label on the given product (cleaning, ironing and drying procedures or prohibitions).

Claiming a damaged package

We pack the goods carefully so that they reach you in good order. However, we cannot influence theoretically possible problems during transport. Therefore, please pay particular attention to:

• - obviously damaged package/box
• - wet packaging/box
• - open or taped package

Check the package properly in front of the carrier right away. If the goods are damaged and the damage indicates that the goods were damaged during transport, do not accept them, you must complain about them directly to the carrier and inform us about it without undue delay.

Claiming a damaged product

If by chance you receive a damaged product or a defect appears during use, please inform us of this fact as soon as possible. The sooner you complain about the product, the sooner we will process the complaint.

Recommended complaint procedure

- In the e-shop, enter a product complaint request in the order. If you don't know how to do it, write to us.
- thoroughly describe the product defect in the e-shop or in the form
- send the product together with the completed complaint form by courier company without cash on delivery to the address: EvaMária s.r.o., M.R.Štefánika 9, 926 01 Sereď, Slovakia - you pay the costs associated with sending the goods back
- we recommend using any courier company or Zásilkovňa (Packeta) - delivery point Azetko B1 Sereď, M.R. Štefánika 4393/29, 926 01. Sereď, Slovakia.
- do not send the goods by post as a letter, such a package will not be delivered to us
- we will inform you about the receipt of returned or claimed goods via email
- the seller (i.e. us) decides on the handling of the complaint
- within a maximum of 30 days after receiving the claimed goods, we will inform you about the method of processing the claim via email.

Place of handling the claim

Complaints are handled in the business premises of the Salonevamaria.com online store.

Documents required for a claim

In case of a remote complaint, the buyer is obliged to send a copy of the invoice/block with the complaint form together with the goods.

When making a personal complaint, the buyer is obliged to also bring the invoice/purchase note together with the goods.

Fault description

The defect must be described in detail. Otherwise, processing of the complaint is delayed.

Claim processing time

The claim period is max. 30 days from the confirmation of the defect by the claims worker that it is a claimable defect. In case of non-compliance with this deadline, the procedure is as agreed with the customer.
 

Sending the claimed goods to the customer

You will be informed about the result of the claim immediately after the end of the claim procedure by e-mail, and the claim protocol will be delivered to you together with the goods. The costs of transporting the goods back to the customer from the claim are paid by the seller, i.e. us. If the customer wishes to pick up the claimed goods in person at one of the stores, it is necessary to inform the seller about this in the complaint protocol or by e-mail to info@salonevamaria[bodka]com. The customer has 30 days from the end of the complaint procedure to take over the claimed goods. After this period, the seller has the right to dispose of the goods according to his own will.
 

Warranty

a. The warranty applies only to functional defects caused during the sewing / production of the goods. Complaints are dealt with in accordance with § 422 et seq. Commercial Code. For all goods purchased at EvaMária s.r.o. a guarantee is provided.

b. The length of the warranty in months is indicated on the delivery note. If no warranty period is specified for the goods, the warranty is valid for 24 months.

c. The warranty period begins on the day the tax document is issued, in the case of exchange for another product, the warranty period continues and is extended by the time when the goods were under complaint.
 

The warranty does not cover the following cases:

- claiming goods without proof of purchase
- claiming parameters that the manufacturer does not guarantee
- damage caused by the customer, unprofessional handling of the goods
- use in inappropriate conditions
- damage to the goods during the transport of the goods
- repair, modification or attempted repair by the customer
- the warranty does not cover a defect due to which a lower price was negotiated